Delivery and Return Policy

At Kanoya Living we hope you will love your artisan ceramics as much as we do. In case you don't, we extend a 14 day no-questions-asked return policy for unused purchases in original condition. Everything in our store are handmade and ceramic or pottery and unfortunately shipping problems do happen so we provide insurance for all orders.

 

New orders are shipped out within 3 business days of order except the rare cases when we are both in Japan meeting with artisans (we'll post this on the site). If you need something on a short timeline, please reach out to us at kanoyaliving@gmail.com and we will rush it out for you! We provide free shipping for all orders of 99$ or more.